Delivery & shipping at Onelight.shop

Delivery & shipping

Below you will find all the information you need. If you have any questions, you can always contact our customer service.
 

Delivery times we use:


We strive to deliver orders placed before 17:00 the day after tomorrow at your home. Provided the articles are in stock. Of course we are dependent on the package service and we can not guarantee this delivery. Your order is therefore always delivered within two to three working days at the latest.
 

Longer delivery time:

 

If we do not have your order immediately in stock, we will contact you as soon as possible, but within 5 working days at the latest. Your order will then be delivered as soon as possible in one go. Deliveries take place from Tuesday to Saturday between 09:00 and 20: 00h.
 

When will my order be processed:

In principle, your order will be processed and sent the same (working) day or the day after. If a longer delivery time applies to a product permanently, this will be mentioned on the relevant product page.

 

The shipment:

 

The delivery of your order will be done by PostNL or DHL. You can choose at which address your order will be delivered. Dispatch is made immediately after we have received your payment. The cost of sending packages depends on the weight. For the shipping costs see the overview below.
 

When you are not at home:

 

Are you not at home when your package is delivered? No problem. The deliverer leaves a note and just tries again the next day. Are you not at home then? You can then pick up the package at the post office within three weeks. After this we receive the package and we will send it again to the address you provided. Unfortunately, we are then forced to charge (re) shipping costs.
 

Follow your order:


If we have offered your order at PostNL for shipment, you can follow your package at www.mijnpakket.nl. We provide you with a track & route code that you can enter here. You can now see exactly when your package will be delivered.
 

Rates shipping with Track & Trace

 
Weight package Netherlands Belgium Germany England Package size (max)
0-2 kg € 6,50 € 9,00 € 9,00 € 12,00 100x78x58 cm
2-5 kg € 6,50 € 9,00 € 9,00 € 12,00 100x78x58 cm
5-10 kg € 6,50 € 9,00 € 9,00 € 12,00 100x78x58 cm
10-20 kg € 6,50 € 9,00 € 9,00 € 12,00 100x78x58 cm
20-30 kg € 6,50 € 9,00 € 9,00 € 12,00 100x78x58 cm
 
We like to help you!

We like to help you!

E-mail : support@onelight.shop
WhatsApp : 06 51 14 22 34
Mobiel : +31 (0)6 51142234